Janitorial Warehouse Limited Terms & Conditions

The following terms and conditions apply when using www.janitorialwarehouse.co.uk. By accessing this website and placing an order, you agree to these terms and conditions whether you choose to register with us or not. If you are not willing to accept these terms and conditions, please do not use this website.

The www.janitorialwarehouse.co.uk website is operated by: Janitorial Warehouse Limited, a company registered in England and Wales, whose registered office is at Unit 14 Apsley Industrial Estate, Kents Avenue, Apsley, Hemel Hempstead, Hertfordshire, HP3 9XH. Our company registration number is 8933547. Our VAT registration number is 189 8509 40.

Our contact details are as follows:

Janitorial Warehouse Limited
Unit 14 Apsley Industrial Estate,
Kents Avenue,
Apsley,
Hemel Hempstead,
Hertfordshire, HP3 9XH

Email: sales@janitorialwarehouse.co.uk

Telephone number: 01442 890899

1 Introduction

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 Please be aware that we may revise these terms and conditions at any time. You should always check the current terms and conditions when accessing the website and if you do not wish to accept any new terms and conditions, you should not continue to use this Website.

2 Ordering From Us

2.1 When using the online checkout, before the final part of the ordering process, you will be able to check and amend any part of the order before the transaction is complete. Once the order has been completed we will send you an order acknowledgement via e-mail, with details of the products you have ordered.

2.2 Once we have sent you an order acknowledgement your order will be processed and dispatched.

2.3 There are instances where an order may not be accepted or processed.

  • (a) When goods are not available.
  • (b) If we cannot obtain authorisation for your payment.
  • (c) If there has been a pricing or product description error.
  • (d) If you do not meet certain criteria set out in our terms and conditions.
  • (e) If you cancel the order before the order acknowledgement has been sent.

3 Pricing

3.1 All prices exclude VAT (where applicable) at the current rate. VAT will be calculated and shown at the checkout before you place an order.

3.2 We review our prices regularly.

4 Cancellation and Returns Policy

4.1 If you wish to cancel your order:

  • (a) you can notify us by sending an email to sales@janitorialwarehouse.co.uk or calling us on 01442 890899 before we have dispatched the goods to you; or
  • (b) where goods have already been dispatched to you, by returning the goods to us in accordance with clause 4.2 below.

4.2 If you wish to return your order you can do so within 7 days of receipt for a full refund (less original delivery cost) providing your item is un-opened, un-used, and in original packaging. The costs of returning goods to us shall be borne by you. We advise that any returns are sent either by tracked courier or by a signed for delivery service. Failure to do so could result in a refund being refused. Once your item has been received and checked by our team, we will issue a refund, less the cost of the original delivery fee.

The provisions of this clause do not affect your statutory rights.

5 Licence

You are not permitted to print and download extracts from this Website for your own use.

6 Links To And From Other Websites

6.1 When using this website, if you choose to access any of the links to a third party website we cannot be responsible for the content on these websites. The links are provided for our customers to use as an information tool and we do not endorse any of the products, content or claims on the third party websites.

6.2 You are not permitted to create any links to this Website.

7 Registration

7.1 You must be over eighteen years of age to register with www.janitorialwarehouse.co.uk.

7.2 It is your responsibility to keep your password for this website secure.

7.3 We reserve the right to cancel your registration immediately at our discretion if you breach any of our terms and conditions.

8 Dislaimer

8.1 We try and ensure that all information regarding products on this website is up to date and accurate. Occasionally information may be out of date. This includes descriptions and photographs.

8.2 The products on this website are not tested by us before dispatch. They are sold by us as provided by our suppliers. If you receive an item that has a manufacturing fault we cannot be liable for the fault. Please contact us on 01442 890899 immediately to discuss your options. Some manufacturers will need to contact you directly on the information provided to arrange a replacement direct with you.