(a) you can notify us by sending an email to [email protected] or calling us on 01582 563616 before we have dispatched the goods to you; or
you can do so within 7 days of receipt for a full refund (less original delivery cost) providing your item is un-opened, un-used, and in original packaging. The costs of returning goods to us shall be borne by you. We advise that any returns are sent either by tracked courier or by a signed for delivery service. Failure to do so could result in a refund being refused. Once your item has been received and checked by our team, we will issue a refund, less the cost of the original delivery fee.
The provisions of this clause do not affect your statutory rights.