Privacy Policy

Last updated: October 8th, 2026

Janitorial Warehouse Ltd operates this website and online store. We use Shopify to provide our ecommerce services. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, create an account or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with our website and services:

• Contact details, including your name, billing address, delivery address, telephone number and email address.

• Payment and transaction information, including your payment method, payment status, transaction details and payment confirmation. Payment card information may be processed securely by Shopify and our payment service providers on our behalf.

• Account information, including your email address, customer account details, preferences and account settings.

• Order and transaction information, including products you view, add to your basket or purchase, together with returns, cancellations and previous orders.

• Communications with us, including information you provide when contacting us by email, telephone, contact form or through customer support.

• Device and technical information, which may include your IP address, browser type, device information and other technical identifiers.

• Website usage information, including information about how you interact with our website and services. Where required, non-essential analytics or similar technologies are used only in accordance with your cookie preferences.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, for example when you place an order, create or access a customer account, contact us, request support, subscribe to marketing communications or otherwise provide information to us.

• Automatically when you use our website, including certain device, technical and website usage information collected through cookies and similar technologies. Non-essential technologies are used in accordance with your cookie preferences.

• From Shopify and other service providers, where necessary to operate our website, process payments, fulfil orders or provide customer service. This may include payment status, transaction and delivery information.

• From our existing business records, including customer and order information transferred from our previous Janitorial Warehouse website or systems where applicable.

How We Use Your Personal Information

We use personal information only where we have a lawful reason to do so. Depending on how you interact with us, we may use your personal information for the following purposes:

• Processing and fulfilling orders. We use your information to process payments, fulfil and deliver orders, provide order updates, manage returns and refunds and otherwise perform our contract with you.

• Managing customer accounts and providing support. We use your information to operate customer accounts, respond to enquiries, provide product or order support and maintain our relationship with you.

• Security and fraud prevention. We may use personal information to protect our website, customers and business, authenticate account access, prevent fraudulent transactions and investigate suspected misuse. We do this where necessary for our legitimate interests and, where applicable, to comply with legal obligations.

• Marketing and communications. Where permitted by law, we may use your contact details to send information about products, services, offers or updates. Where consent is required, we will obtain it before sending marketing communications. You can unsubscribe from marketing emails at any time using the unsubscribe link provided.

• Website operation, analytics and improvement. We may use information about how our website is used to maintain and improve our services. Where cookies or similar technologies require consent, we use them in accordance with your cookie preferences.

• Legal, accounting and regulatory requirements. We may use and retain personal information where necessary to comply with applicable laws, tax and accounting requirements, respond to lawful requests or establish, exercise or defend legal claims.

How We Disclose Personal Information

We may share personal information with third parties where necessary to operate our business, fulfil orders, provide our services or comply with legal obligations. These may include:

• Shopify and ecommerce service providers, which provide and support our online store and related services.

• Payment providers, which securely process payments and provide payment-related services.

• Delivery and fulfilment providers, including courier companies, where necessary to deliver your order and provide delivery updates.

• IT, hosting and communications providers, where necessary to operate and secure our systems and communicate with customers.

• Professional advisers, such as accountants, insurers or legal advisers, where reasonably necessary for business, accounting, insurance or legal purposes.

• Analytics or marketing service providers, where these services are enabled and their use is permitted by law and, where required, your cookie or marketing preferences.

• Government, regulatory or law-enforcement authorities, where disclosure is required or permitted by law.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details set out below so that we can take appropriate steps, including deleting the information where required.

Security and Retention of Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain customer and order records, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements. The exact retention period may vary depending on the type of information and the reason we hold it.

Your Rights and Choices

Under UK data protection law, you may have the following rights in relation to your personal information, subject to certain conditions and exemptions:

• Right of access. You may request confirmation of whether we process your personal information and ask for a copy of the information we hold about you.

• Right to rectification. You may ask us to correct inaccurate or incomplete personal information.

• Right to erasure. In certain circumstances, you may ask us to delete your personal information.

• Right to restriction of processing. In certain circumstances, you may ask us to restrict how we use your personal information.

• Right to data portability. Where applicable, you may ask to receive certain personal information in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.

• Right to object. You may have the right to object to certain uses of your personal information, including processing based on legitimate interests and direct marketing.

• Right to withdraw consent. Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

• Marketing preferences. You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails. We may still send you non-marketing communications relating to your orders, account or enquiries.

To exercise any of these rights, please contact us using the details provided in the Contact section below. We may need to verify your identity before responding to a request.

These rights are not absolute and may not apply in every circumstance. We will respond to valid requests in accordance with applicable UK data protection law.

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us at sales@janitorialwarehouse.co.uk.

We will acknowledge your complaint within 30 days of receiving it. We will take appropriate steps to investigate the matter without undue delay, keep you informed where appropriate, and let you know the outcome of our investigation.

If you remain unhappy with our response, you have the right to complain to the Information Commissioner’s Office (ICO). You may contact the ICO at any time, although the ICO recommends giving us an opportunity to resolve the matter first.

International Transfers

We may transfer, store or process your personal information outside the United Kingdom.

If we transfer your personal information outside the United Kingdom, we will ensure that an appropriate safeguard is in place where required. This may include relying on UK adequacy regulations, the International Data Transfer Agreement (IDTA), the UK Addendum to the European Commission’s Standard Contractual Clauses, or another lawful transfer mechanism permitted under UK data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your data protection rights or make a data protection complaint, please contact us:

Janitorial Warehouse Ltd
Company Reg No: 08933547 (Registered in England & Wales)

Business Address:
Unit 6, Urban Hive
Luton Enterprise Park
Sundon Park Road
Luton
Bedfordshire
LU3 3GU
United Kingdom

Email: sales@janitorialwarehouse.co.uk
Phone: 01582 563616

Janitorial Warehouse Ltd is the data controller for the purposes of applicable UK data protection law.