Customer Service

Please find below a list of all our delivery, returns, shipping and frequently asked questions regarding online ordering from Janitorial Warehouse. If there is a question you have that is not covered, please call 01442 890899.


Shipping & Delivery

What are the delivery costs?

Orders that we receive are subject to a delivery fee. This is applicable for all orders within Mainland UK, excluding : Northern Ireland, Republic of Ireland, Scottish Islands, Scottish Highlands, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles. Please call 01442 890899 or email sales@janitorialwarehouse.co.uk for delivery to destinations within the our excluded zones.

How long will my order take to be delivered?

Deliveries will be despatched in the order that they are received. Orders within Mainland UK will be sent using Royal Mail or our preferred Courier Company. We endeavour to dispatch all orders within 24 hours, but may take up to 2 - 3 working days from receipt of order. During seasonal holiday periods, there may be a short delay in dispatching your order, if you are looking to place an order during a seasonal holiday period, please call 01442 890899 for up to date delivery schedule. If for some reason we have a product that is out of stock, or is a special order item, this too can delay your dispatch of your order.

What areas do you deliver to?

We are able to supply our full product range across mainland UK. For all international orders please call 01442 890899 or email sales@janitorialwarehouse.co.uk, alternatively please click here to use our online contact form

What if I miss the delivery?

If you do miss the first delivery attempt, Royal Mail or Our Courier should leave a card to let you know that a delivery attempt has been made. This card will have your local delivery depot phone number on it. Simply call this number and tell the support agent what day you would like them to re-deliver on and they will arrange this for you. If you do not call the couriers they will automatically re-deliver on the next working day.

If you miss the second delivery attempt, your parcel will be returned to our head office at Unit 14, HP3 9XH.

Courier Missed Delivery 3 Options

If you miss your delivery, we currently have 3 options;

  • 1 - To pay the Return Charge & Re-Delivery Fee
  • 2 - To pay the Return Charge & Collect your order from our warehouse
  • 3 - To receive a Refund, Less the Return Charge & Original Delivery Cost

For all missed Royal Mail orders, please contact your local royal mail depot for instructions on how to retrieve your order.

Can my delivery be left in my porch, shed, garage etc?

Unfortunately not, a signature is required for proof of delivery.

Signing for your delivery

Before signing for your delivery please ensure that you check the contents of your delivery. All damages MUST be noted with the driver and only sign for the amount of parcels received.

Click & Collect

If you have chosen to collect your order from our trade counter please allow a minimum of 2 hours from the time you placed your order. If you wish to collect before this time please call 01442 890899. However if there is an item you have ordered that is not in stock, a member of the team will contact you on the details provided and advise on the earliest collection.

Our warehouse address is Unit 14, Apsley Industrial Estate, Kents Avenue, Hertfordshire, HP3 9XH

Opening Times Monday to Friday 8.30am to 5.30pm

Please bring with you when you collect a copy of your receipt and proof of identification, such a driving license.


Returns & Replacements

If you wish to cancel your order before your goods have been dispatched, you can notify us by email to sales@janitorialwarehouse.co.uk. If your order has already been dispatched you can return this to us in accordance with the conditions below.


Change of Mind

If you change your mind, you can return your order to us within 7 days of receipt for a full refund (less original delivery cost) providing your item is un-opened, un-used, and in original packaging. The costs of returning goods to us shall be borne by you. We advise that any returns are sent either by tracked courier or by a signed for delivery service. Failure to do so could result in a refund being refused. Once your item has been received and checked by our team, we will issue a refund, less the cost of the original delivery fee.


Damages in Transit

It is your responsibility to check the condition of your parcel upon receipt, this includes the contents inside the package. If you receive your order and it has been damaged in transit, DO NOT SIGN OR ACCEPT THE PARCEL . Please contact us on 01442 890899 immediately to discuss your options quoting your order reference number.


Manufacturing Faults

If you receive an item that has a manufacturing fault, please contact us on 01442 890899 immediately to discuss your options. Some manufacturers will need to contact you directly on the information provided to arrange a replacement direct with you.